Shipping Policy – CLOTHING ESSENTIALS PTY LTD

Company Name: CLOTHING ESSENTIALS PTY LTD
Address: 12 Colville Cres, Keysborough VIC 3173, Australia
Phone: +61 3 8691 1529
Email: HallKaren2446@outlook.com

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • During peak seasons or promotional events, processing times may take longer.
  • You will receive an email confirmation with order details after purchase.

Domestic Shipping (Australia)

  • Standard Shipping: 3–7 business days.
  • Express Shipping: 1–3 business days (extra charges apply).
  • Free shipping is offered on selected orders or promotions (conditions apply).

International Shipping

  • We ship to most countries worldwide.
  • Delivery time: 7–21 business days, depending on destination, customs clearance, and courier service efficiency.
  • Shipping rates are calculated at checkout based on weight, size, and destination.
  • Remote areas may incur additional shipping fees.

Holiday Season & Unexpected Delays

  • Please allow extra time for delivery during Christmas, New Year, and other peak holidays.
  • Delays may also occur due to customs inspections, natural disasters, or courier disruptions.

Shipping Confirmation & Tracking

  • Once shipped, you will receive an email with a tracking number.
  • Tracking may take up to 48 hours to become active.

Customs, Duties, and Taxes

  • International customers are responsible for any customs duties, import taxes, or local charges.
  • CLOTHING ESSENTIALS PTY LTD is not responsible for delays caused by customs clearance.

Lost, Damaged, or Stolen Packages

  • If a package is lost or stolen after being marked as delivered by the courier, CLOTHING ESSENTIALS PTY LTD is not liable.
  • If your order arrives damaged, please contact us within 7 days with photos of the damaged product and packaging for assistance.

Order Changes & Address Updates

  • If you need to change your shipping address, please contact us within 24 hours of placing the order.
  • We are not responsible for orders shipped to incorrect addresses provided by customers.

Undeliverable Packages

  • If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect from customs, the customer will be responsible for reshipping costs.

Shipping Restrictions

Some products may be restricted in certain countries due to import regulations.

We do not ship to certain regions where international courier service is unavailable.