Refund and Returns Policy – CLOTHING ESSENTIALS PTY LTD

Company Name: CLOTHING ESSENTIALS PTY LTD
Address: 12 Colville Cres, Keysborough VIC 3173, Australia
Phone: +61 3 8691 1529
Email: HallKaren2446@outlook.com

1. Return Eligibility

  • Items must be returned within 30 days of receipt.
  • Products must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

  • Items damaged due to misuse or accidents.
  • Products that have been altered, washed, or worn.
  • Clearance or promotional items (unless defective).

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7–14 business days.
  • Shipping costs are non-refundable unless the item was defective or incorrectly sent.

4. Exchange Policy

  • If you wish to exchange a product for a different size, color, or style, please contact us first.
  • Exchanges are subject to stock availability.
  • Customers are responsible for shipping costs for exchanges unless the product is defective.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, contact us within 7 days of delivery with photos.
  • We will provide a replacement or full refund, including shipping costs.

6. Return Shipping

  • Customers are generally responsible for return shipping costs unless otherwise specified.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Contact Us for Returns

To initiate a return or refund, please contact: